Privacy questions answered
We collect your full name, date of birth, email address, phone number and residential address. For payment processing via DANA, OVO, GoPay or QRIS, we also collect your payment account details. We use this information to verify your identity, process deposits and withdrawals, and comply with local regulations.
Your account data is retained for the duration your account is active. After closure, we keep transaction records, identity verification documents and payment history for the period required by local law and our payment partners. This retention ensures we can handle disputes and meet regulatory obligations.
Yes. Open your account settings and navigate to Account > Privacy or contact our support team via live chat or email. You can request a full copy of your data where local law permits. We will compile and send this information within 5 business days of your request.
We share payment details only with our certified processors to complete DANA, OVO, GoPay and QRIS transactions. We do not sell your personal or financial information to third parties. Your data is shared only where necessary for account operations and fraud prevention.
Your login session is encrypted end-to-end using SSL technology. We monitor your account for unusual activity and send alerts to your registered email if we detect a login from a new device. You can review active sessions and log out remotely from your Security settings anytime.
Your data protection and privacy settings remain the same regardless of your location. We comply with local laws where you access the platform. If you travel internationally, your account security features like two-factor verification (where available) continue to protect your information.
You can update or correct most of your personal details in your account settings anytime. Deletion of non-essential information may be requested where local law permits, but we must retain transaction records and identity verification for regulatory and payment compliance purposes. Contact our support team to discuss your options.
